OUR POLICY

WE SPEND AT LEAST 15 MINUTES ON A CONSULTATION WITH OUR NEW CLIENTS

FILLS FROM OTHER SALONS

We hold a high standard for the service that we provide to our clients. In order to provide the best results, we only accept fills on clean work. This includes no clumps of glue with at least 50% of extensions remaining. Due to the uncertainty of other artist's work, we will not do fixes, unless a full removal is done by our salon followed by a full set.

LATE APPOINTMENTS AND CANCELLATIONS

Please make sure to arrive 10 min. before the appointment to find parking or time is needed for makeup removal. Our work is time-sensitive and we require an 8 hours notification in advance for cancellations or rescheduling. Due to our high demand, any appointments that arrive 15 minutes late will automatically be cancelled or rescheduled in order to ensure all our bookings operate smoothly. The 50% service security deposit will not be refunded for any cancellations. In the event of a cancellation due to late arrival, a charge for the full amount of the service will be made. 

SECURITY DEPOSITS

Security deposits are required in order to ensure that your spot is held. There will be an option for a deposit to be placed when a booking is made online, or a link will be sent for a deposit to be placed when a booking is made over the phone. Deposits will vary based on the service that is booked.

FIXES AND REFUNDS

Due to the nature of our work, we do not provide refunds. However, we understand that sometimes our work may not be perfect. If more than half your lash extensions have fallen off daily without your natural lash attached within 48 hours then please give us a call and we would happily fix it within 2 days of the appointment. Fixes after this period will be charged.

TRAINING REFUNDS

Our lash training has a 14-day money-back guarantee. If our training does not meet your needs we will refund the amount of the course. Note: The refund will not include the cost of the kit (due to it being used).