We spend at least 15 min on consultation with our new clients
Fills From Other Salons
We hold a high standard for the service that we provide to our clients. In order to provide you with the best service, we only accept fills on clean work. This means no clumps of glue and there are at least 50% of your extensions remaining. Due to the uncertainty of other artist's work, we will not do fixes, unless a full removal is done by our salon followed by a full set.
Late appointments and Cancellation
Please make sure to arrive 10 min. before your appointment in case, you need to find parking or need time to remove your makeup. Our work is time-sensitive and we require an 8 hours notification in advance for cancellations or rescheduling. This will allow other clients to have the opportunity to fill your space. Due to our high demand, any appointments that we can not get a hold of who is 15 min. late will automatically be cancelled or rescheduled so that the next client waiting in line will have the chance to be serviced. The security deposit will not be refunded for any cancellations. In the event that you are late, you are responsible to pay for the full time of the service that was originally booked. We must respect our Technician's time and our other client's time.
In respect of our Lash Technicians' time and other clients who want to book, we take a security deposit to guarantee that your spot is held. There will be an option for you to place a deposit when you book online, or we will send you a link where you can place a deposit when you book with us over the phone. Deposits will vary based on the service you book.
Fixes and Refunds
Due to the nature of our work, we do not provide refunds. However, we understand that sometimes our work may not be perfect. If you have lost more than 5 lashes daily within 72 hours then please give us a call and we would happily fix it within 7 days of the appointment. Fixes after this period will be charged.
Our Lash training has a 30-day money back guarantee. If our training does not meet your needs we will refund the amount of the course. Note: The refund will not include the cost of the kit (due to it being used).